Our Disputes Process
At Regenified, we welcome feedback and take all concerns seriously.
Whether you are a farmer, verifier, brand partner, or consumer, your input helps us strengthen the integrity of the Regenified Certification Program and our shared mission of advancing regenerative agriculture.
When a concern or complaint is submitted, our team carefully reviews the details and provides an initial response within ten business days. If additional information is needed, we will contact you to ensure we fully understand the matter before moving forward.
This process is outlined in our Regenified Disputes Policy, which is designed to provide a clear, transparent pathway for addressing issues related to Regenified’s standards, certification activities, verification services, or program participants.
What You Can Submit
Complaints and feedback may relate to:
- Improper use or violations of the Regenified standards, claims, or logos
- Requests for reconsideration of a decision
- Suggestions for changes to the Regenified Certification Framework
- General feedback or complaints about the program
- Concerns with verifier or certification body service
How to Submit a Dispute
The easiest way to submit is through our Regenified Dispute Form. If you cannot access the form, you may also email us at info@regenified.com, including all supporting documents as attachments. When submitting, please provide:
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Confidentiality & Consent
Some complaints may require us to share information with the involved parties in order to investigate properly. We will only disclose what is necessary for a fair review. If you have a specific reason for requesting confidentiality (for example, as a whistleblower), please include this in your submission.
You will be asked to indicate whether you consent to Regenified sharing your details with the relevant parties:
- Yes
- Yes, but only within the certification body
- No
Please note: limiting disclosure may restrict our ability to fully investigate the matter.
Our Commitment: Regenified is committed to handling all complaints with integrity, transparency, and fairness—ensuring that the certification process remains credible, consistent, and trusted.
Disputes not resolved satisfactorily with Regenified may be submitted to the Independent Advisory Board (IAB) for resolution. The determination of the IAB is considered final.